Covid Precautions

While we no longer request or require our guests or staff to be masked indoors or during services, we continue to stay vigilant about our and our guests’ safety.

Our staff is regularly tested, and we take all cold and flu like symptoms seriously.

If you or one of your guests were prefer to wear a mask during your service(s), and/or would like our staff to be masked throughout, we are more than happy to accommodate. Just let our receptionist know at time of booking about your safety needs.

Cancellations + No Shows

We ask all of our guests to give us 24 hour notice when rescheduling or canceling their appointment(s). For packages (any appointments booked for multiple services across our spa menu, or any appointments booked for multiple guests) we ask for 72 hour notice when rescheduling or cancelling.

All appointments or packages cancelled within those time frames will incur a 50% service fee, charged to your card on file.

All no-shows and day of cancellations incur a 100% service fee, charged to your card on file.

Running Late

Your Spa time is important! We ask that all guests arrive 5-10 minutes before their appointment time to check in at the front desk, fill out necessary paperwork, and get ready for your service.

Your appointment time starts on the scheduled time, so if you are running late, that time will be deducted from your service.

In the event that one of our staff members is running behind, you will NOT have time deducted and will still receive your full service.

If there is an extenuating circumstance that has caused you to be late for your appointment, please call the front desk and let them know.

All appointments that are 30+ minutes late without a call will be cancelled and considered a no-show.