Our Spa Policies

Cancellations + No Shows

We ask all of our guests to give us 24 hour notice when rescheduling or canceling their appointment(s). For packages (any appointments booked for multiple services across our spa menu, or any appointments booked for multiple guests) we ask for 72 hour notice when rescheduling or cancelling.

All appointments or packages cancelled within those time frames will incur a 50% service fee, charged to your card on file.

All no-shows and day of cancellations incur a 100% service fee, charged to your card on file.

Running Late

Your Spa time is important! We ask that all guests arrive 5-10 minutes before their appointment time to check in at the front desk, fill out necessary paperwork, and get ready for your service.

Your appointment time starts on the scheduled time, so if you are running late, that time will be deducted from your service.

In the event that one of our staff members is running behind, you will NOT have time deducted and will still receive your full service.

If there is an extenuating circumstance that has caused you to be late for your appointment, please call the front desk and let them know.

All appointments that are 30+ minutes late without a call will be cancelled and considered a no-show

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