FAQs

How can I book an appointment?

Appointments can be booked online through our website or by calling us directly. We recommend scheduling in advance to ensure you get your preferred time and service.

What should I expect during my first visit?

During your first visit, you'll receive a brief consultation to discuss your needs and preferences. We will then tailor your treatments to ensure you receive a personalized and relaxing experience. Feel free to ask any questions or express any specific requests. Please plan to arrive 20 min before any spa (massage or facial) service. 

What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows will incur a fee. Please contact us as soon as possible if you need to make any changes to your appointment.

Do I need to pay a deposit to secure my appointment?

Yes, we require a 50% deposit at the time of booking to secure your appointment. This deposit will be applied to your final bill. If you need to cancel or reschedule, please provide at least 24 hours' notice to avoid losing your deposit.

Do you offer gift certificates?

Yes, we offer gift certificates that can be purchased online or at our spa. They make a perfect gift for any occasion and can be used for any of our services or products.

What products do you use in your treatments?

We use high-quality, professional-grade products in all our treatments, chosen for their effectiveness and suitability for various skin and hair types. If you have any allergies or sensitivities, please inform us prior to your appointment.

What should I wear to the spa?

We provide all necessary robes, slippers, and towels for your comfort. For hair and nail services, please wear clothing that allows easy access to the areas being treated. For massages and facials, you’ll be given a private room to change into a robe.

Are your services suitable for all skin and hair types?

Yes, we offer services and products suitable for a wide range of skin and hair types. Our staff will conduct a thorough consultation to customize treatments based on your individual needs.

Do you offer group bookings or special packages?

Yes, we offer group bookings for special occasions such as bridal parties and bachelorette events. We also have various spa packages designed to provide a comprehensive and luxurious experience.

What measures do you take to ensure cleanliness and safety?

We adhere to strict hygiene and sanitation protocols to ensure a safe and clean environment for our guests. All tools and equipment are thoroughly sanitized, and we maintain high standards of cleanliness throughout our spa.