Reservations

We recommend that you make a reservation for any of our spa treatments; however, we will always do our best to accommodate all guests. All appointments are secured with a credit card number or gift certificate on file.

Please arrive 15 minutes prior to your appointment to allow for a leisurely check-in and to fill out a brief intake form. If you are late, we will offer you the time remaining on your treatment, but we must remain on-schedule in consideration of our other spa guests.

Cancellations

We require a minimum of 24 hours notice for any single service and 48 hours for multiple services. Cancellations of less than 24 hours are responsible for 50% of the service fee. No-shows will be charged 100% of amount of services.

Gratuities

Gratuities are not included in our prices but are greatly appreciated by our staff. The standard gratuity is 15%-20% of the cost of the service. For your convenience, we provide envelopes at the front desk if you choose to give a cash gratiuity.

Refunds

Unused products in original packaging may be returned within 14 days for a full refund. Products that are opened or returned after 14 days may be exchanged, or you may receive an account credit.

We offer no refunds on gift certificates or prepaid services. You may have spa credit to use towards retail or other services.

Valuables

Please leave your valuables at home. We regret that we cannot be responsible for loss or damage of personal items.

Noise

Our spa environment is one of tranquility and relaxation. Please respect all spa guests and use your spa voice. Cell phone use is prohibited in the spa, and we ask that all cell phones be muted or turned off.